Frankie's Friends

Frankies Friends are a true blue blessing for feral cats. No appointment!!! Monday, Tuesday, Wednesday 9:30 drop off for their TNR program. I believe $65 for males and $75 for females. That includes free rabies and ear clipping is optional and nail trim. They accept in trap! Couldn’t find this service like this no where else! They are a blessing!!!

I called here to make sure they took care credit, told me the fee was $20 up front and I could put the rest on my card. I get there to pick up my cat and the lady at the front desk took my card and tried it a few times and says, “I don’t know why this isn’t working..let me go get some help.” She comes back and says, “So it’s not working because we don’t take care credit.” I tried to tell her that someone from her staff told me it WAS an acceptable form of payment, because I wouldn’t have made the appointment to begin with if they didn’t take it. She then tells me that everyone that works there knows better than to say that…well if you knew better then why did you take my card after I said it was care credit and try to run it multiple times? Obviously you don’t. She goes back somewhere and I can hear her through the wall bitching about me to someone. Then she came out to act like I didn’t just hear everything she said, and I explained again. I wouldn’t have made the appointment if i wasn’t given the wrong information. She muttered something and raised her hand up at me as if she just did NOT have the time and went back to hide. If it wasn’t for another lady there for her own cats fronting the money, I’d imagine my cat would have been kept so they could run up charges for having to “house” her. Don’t come here expecting good customer service. I also witnessed a lady there that very morning almost in tears asking to see her cat after an accident and she was refused because they hadn’t “sorted out how much they were gonna charge her”. Disgusting. Don’t come here expecting good customer service. Time will only tell if they even took proper care of my animal. Edit to respond: Thank you for your lengthy reply, a simple apology would have sufficed. You explained to me what happened to the cat but took no responsibility for the fact that yes she did ask to see her animal, and she was informed that figuring out her payment was more important. As for not knowing my card was care credit, I have a hard time believing that, as the card has a very large symbol on it saying care credit; and she was informed by me what it was as I was handing it over. I will be taking my future business elsewhere, thank you. All the best

Took my cat here to be spayed. Super quick (which can either be a good or bad thing however you take it. Nothing bad happened to her, and she was back to her normal sassy self after only 2 days.) Staff were nice, except for one who didn't really want to talk. Which is fair. If you go to them for their low-cost spay/neuter, get there early in the morning. Even if you fill out everything online, you're still going to have to fill out the same info on paper when you get there, so be prepared for that.

Took all 3 of my kittens here for all their shots and to be neutered. Had truly a positive experience. Took them all in at 8:30 and got a call around 2:30 they were all done. By the time we got home 45 minutes later the kittens were all up and playing... So relieved and grateful to the staff for their kindness. Also note prices are totally affordable, they are very organized and all directions were clear pre and post operatively. All of my information for the services they received that day is in individualized emails for each kitten, plus kittens each have their own rabies tag and they each have another clear sleeve "bag" for each of their microchip tags as well as a microchip information card-